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The CHRAGG provides the following services to its stakeholders

  1. Receives, registers and investigates complaints from victims of human rights violations and non-compliance with administrative justice principles, provides recommendations towards redressing these violations, and undertakes court action in the event that its recommendations have not been implemented
  2. Proactively monitors violations of human rights and principles of good governance, conducts public enquiries, and suggests remedial measures to the Government for the promotion, protection and enforcement of human rights and principles of good governance.
  3. Monitors the compliance to the Government’s obligations under ratified treaties and instruments, assists the Government in fulfilling its reporting obligations under these treaties and instruments, and suggests measures to improve the said compliance.
  4. Suggests to the Government the appropriate treaties and instruments that must be ratified towards the improvement in the protection, promotion and enforcement of human rights and good governance principles.
  5. Suggests priority areas for law reform in order to improve the protection, promotion and enforcement of human rights and good governance, to ensure compliance to obligations under ratified international treaties and instruments, and to incorporate international best practices
  6. Undertakes public and stakeholder education and information programs for increasing awareness about human rights, the principles of good governance, and about the functions, powers, and activities of the Commission.
  7. Collaborates with, harmonises its stances with, and exchanges knowledge, information and resources with related African and international organisations and associations

 

The Commission has protective, promotive, advisory and mediatory/conciliatory functions listed in the Act  as indicated below:

(a) To promote within the country the protection and preservation of human rights and duties to the society in accordance with the constitution and laws of the land;

(b) To receive allegations and complaints in the violation of human rights generally;

(c) To conduct enquiries into matters involving the violation of human rights and the contravention of the principles of administrative justice;

(d) To conduct research into human rights, administrative justice and good governance issues and to educate the public about such issues;

(e) When necessary, to institute proceedings in court designed to terminate activities involving the violation of human rights or redress the right or rights so violated or contravention of the principles of administrative justice;

(f) To investigate the conduct of any person to whom or any institution to which the provisions of this section apply in the ordinary course of the exercise of the functions of his office or discharge of functions in excess of authority;

(g) To investigate or enquire into complaints concerning practices or actions by person holding office in the service of the government, public authorities or other public bodies, including private institutions and private individuals where those complaints allege abuse of power, injustice, unfair treatment of any person, whether complainant or not, in the exercise of their official duties;

(h) To visit prisons and places of detentions or related facilities with the view to assessing and inspecting conditions of persons held in such places and making recommendations to redress the existing problems in accordance with the provisions of this act;

(i) To take steps to secure remedying, correction, reversal or cessation of instances referred to paragraphs (e), (f), (g) or (h) trough fair, proper and effective means, including the institution of legal proceeding;

(j) To provide advice to the government or to other public organs and private sector institutions on specific issues relating to human rights and administrative justice;

(k) To make recommendations relating to existing or proposed legislation, regulations or administrative provision to ensure compliance with human rights norms and standards and with the principles of good governance;

(l) To promote ratification of or accession to treaties or conventions on human rights, harmonization of national legislation and monitor and assess compliance, within the United Republic by the government and other persons with human rights standards provided for in treaties or conventions or under customary international law to which the united republic has obligations;

(m) Under the auspices of the government, to cooperate with agencies of the united Nations, the AU, The Commonwealth and other bilateral, multilateral or regional and national institutions of other countries which are competent in the areas of protection and promotion of human rights and administrative justice;

(n) To take such measures as may be appropriate for the promotion and development of mediation and reconciliation amongst the various persons and institutions that come or are brought before the commission;

(o) To perform such other functions as may be provided for by any other written law.

 

The Commission for Human Rights and Good Governance (CHRAGG) is an independent government institution, established as a national focal point institution for the promotion and protection of human rights and corresponding duties as well as good governance in Tanzania. CHRAGG was established under Article 129(1) of the Constitution of the United Republic of Tanzania of 1977 as amended by Act No. 3 of 2000. The Commission became operational on the 1st of July 2001 after the coming into force of the Commission of the Human Rights and Good Governance Act No. 7 of 2001 as amended from time to time and Government Notice No. 311 of 8th June, 2001.

In performing its core functions CHRAGG has been guided by strategic plan. Since its establishment the Commission has developed and implemented two strategic plans. These include 2005/2006 -2009/2010 and 2010/2011- 2014/2015. These strategic plans have been critical to enabling the Commission fulfil its mandate in promoting and protecting human rights and principles of good governance. 

The 2018/2019-2022/2023 Strategic Plan builds on the achievements and lessons learnt from the implementation of the pervious plans and is developed in compliance with national, regional and international human rights and principles of good governance standards. The Strategic Plan is also prepared on the basis of the prioritized national five years development (FYDPII) 2016/17-2020/21 objectives “Nurturing Industrialization for Economic Transformation and Human Development“ and institutional objectives centred around promotional, protection and advisory roles. This strategic plan aims to guide the implementation of the Commission’s activities over the next five years. 

 

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